Privacy Policy

What we collect

• Account data: your email address, name if provided, authentication details, and account preferences. Passwords are stored as hashes.
• Billing data: Stripe processes payments. We receive transaction and subscription details, such as amounts, payment status, and payment method information that may include the last four digits of a card. We do not store full card numbers.
• Server data: configurations, worlds, backups, console logs, and other files you store on your server. These may include player identifiers, IP addresses, and chat messages. You decide what player data your server collects and are responsible for providing any required notices and obtaining any required permissions. Where data protection law applies, you act as controller of that data and we process it to provide hosting.
• Technical data: IP addresses, browser and device information, session information, and service logs used for security, abuse prevention, and reliability.
• Support communications: information you send us when you ask for help or contact us.

How we use it

We use this data to manage your account, run your servers, process payments, provide backups and support, prevent fraud and abuse, troubleshoot problems, improve the service, and meet legal obligations. We do not sell your personal data.

Where applicable law requires a legal basis, we process data to perform our contract with you, comply with legal obligations, and pursue legitimate interests in keeping the service secure and reliable. Where consent is required, we ask for it and you may withdraw it.

Cookies and local storage

We use cookies to keep you signed in and support secure account sessions. We also store your motion preference in your browser. You can manage cookies and local storage through your browser settings; disabling session cookies may prevent account features from working.

Who we share it with

• Stripe: for payment processing, fraud prevention, and related services. See Stripe’s privacy policy.
• Hosting and infrastructure providers: including Cloudflare for our website and application infrastructure, and providers supporting our Dallas and Chicago game servers.
• Email providers: including SMTP2GO for account verification, sign-in, password reset, and other service emails.
• Google Fonts: our website loads fonts from Google, which receives technical information such as your IP address and browser information when your browser requests them. See Google’s privacy policy.
• Other service providers: as needed to operate the service, with appropriate data protection terms where required.

We may also disclose information when required by law or when necessary to protect our users, enforce our agreements, or address fraud, security incidents, or abuse. Our providers may process data in countries other than where you live. Where required, we use appropriate safeguards for international transfers.

Retention

We keep account and billing records for as long as needed to provide the service and meet tax, accounting, legal, and dispute-resolution obligations, which may require keeping some records for several years. Server data is retained while your service is active. After your service ends, server data and backups are removed through our deletion and backup rotation processes, subject to legal or security requirements. Deletion is not necessarily immediate. Contact us if you need information about deletion for your account.

We retain technical and security logs for as long as needed for security, troubleshooting, and legal obligations.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal data, restrict or object to processing, or withdraw consent. You may also have the right to complain to your local data protection authority.

California residents may have additional rights under the CCPA/CPRA where it applies, including the right to know about personal information collected, request correction or deletion, and receive equal service when exercising their rights. We do not sell personal information or share it for cross-context behavioral advertising.

To make a request, email hello@subether.gg. We may need to verify your identity before acting on a request. If your request concerns data collected by a game server operated by one of our customers, contact that server’s operator first.

Changes to this policy

We may update this policy as our service changes. We will update the date above and provide additional notice when required by law.

Contact

For privacy questions or requests, contact Subether Networks LLC at hello@subether.gg.